{"id":10,"date":"2025-07-21T11:37:34","date_gmt":"2025-07-21T08:37:34","guid":{"rendered":"https:\/\/thewoodcrafts.com\/?page_id=10"},"modified":"2025-07-21T11:41:10","modified_gmt":"2025-07-21T08:41:10","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/thewoodcrafts.com\/et\/shipping-and-returns\/","title":{"rendered":"Kohaletoimetamine ja tagastamine"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Shipping Information<\/h2>\n\n\n\n<p>We deliver to most countries worldwide.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lithuania<\/strong>: 2\u20134 business days<\/li>\n\n\n\n<li><strong>European Union<\/strong>: 4\u201310 business days<\/li>\n\n\n\n<li><strong>International shipping<\/strong>: from 7 business days (depending on destination)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Customs and Duties<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>EU Countries<\/strong> (except Cyprus, Malta, Norway, Switzerland): No customs fees \u2013 your order ships from within the EU.<\/li>\n\n\n\n<li><strong>Non-EU Countries<\/strong>: Customs and import taxes may apply. These charges vary by country and are the buyer&#8217;s responsibility. We are not liable for any additional customs charges.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Return and Refund Policy<\/h2>\n\n\n\n<p>We want you to love your purchase, but if you are not completely satisfied, you may return your item under the conditions outlined below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Return Terms<\/h3>\n\n\n\n<p>Returns are handled in accordance with the <strong>Order No. 217 of the Minister of Economy of the Republic of Lithuania (June 29, 2001) on the Approval of the Rules for Return and Exchange of Items<\/strong>, as well as <strong>EU consumer rights laws<\/strong>.<\/p>\n\n\n\n<p>You may return or exchange goods within <strong>14 days<\/strong> from the date of delivery, provided:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is <strong>unused<\/strong>, <strong>undamaged<\/strong>, and in <strong>resalable condition<\/strong>.<\/li>\n\n\n\n<li>The item is returned in its <strong>original packaging<\/strong>, with all <strong>labels<\/strong>, <strong>stickers<\/strong>, and <strong>protective films<\/strong> intact.<\/li>\n\n\n\n<li>The item is <strong>complete<\/strong>, with all parts and accessories as received.<\/li>\n\n\n\n<li>You provide a <strong>purchase receipt or invoice<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>If the returned item does not meet these conditions (e.g., shows signs of use, is damaged, incomplete, or not properly packaged), we reserve the right to <strong>refuse the return or refund<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Return Process<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Notify us by email at <strong><a>info@yourwoodenmap.com<\/a><\/strong> within 14 days of receiving the item.<\/li>\n\n\n\n<li>Return the item to:<br><strong>U\u017eugriovio g. 5, U\u017eugriovis, LT-14256 Vilniaus r., Leedu<\/strong><\/li>\n\n\n\n<li>Use any postal or courier service of your choice (we recommend tracked shipping).<\/li>\n\n\n\n<li>Include a <strong>copy of the invoice or order confirmation<\/strong> in the package.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Return Shipping Costs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For non-defective (quality) items<\/strong>: Return shipping is paid by the customer.<\/li>\n\n\n\n<li><strong>For defective or incorrect items<\/strong>: Return shipping is paid by us. Please include a <strong>receipt for return shipping costs<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Conditions<\/h2>\n\n\n\n<p>Once we receive and inspect the returned item, we will issue your refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are made to the <strong>original payment method<\/strong>, unless otherwise agreed.<\/li>\n\n\n\n<li>Refunds are processed within <strong>14 calendar days<\/strong> of receiving the returned item.<\/li>\n\n\n\n<li>If you return a quality item, only the <strong>product price<\/strong> will be refunded (excluding shipping).<\/li>\n\n\n\n<li>If you return a defective item, we will refund the <strong>full amount<\/strong>, including shipping and return costs (upon submission of receipt).<\/li>\n\n\n\n<li>If you choose to <strong>exchange a defective item<\/strong>, we will cover both the return shipping and the shipment of the replacement.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">30-Day Money-Back Guarantee<\/h2>\n\n\n\n<p>We offer a <strong>30-day satisfaction guarantee<\/strong> on unused goods. If you are not satisfied for any reason, you may return the product <strong>within 30 days<\/strong> of purchase.<br>Please note: the money-back guarantee only applies to <strong>unused products<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints<\/h2>\n\n\n\n<p>If you experience any issues with your order or product, please contact us immediately:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce7 <strong>E-post<\/strong>: <a>info@yourwoodenmap.com<\/a><\/li>\n\n\n\n<li>\ud83d\udcde <strong>Telefon<\/strong>: +370 609 91045 (Mon\u2013Sat, 7:30\u201316:30 GMT+2)<\/li>\n<\/ul>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping Information We deliver to most countries worldwide. Customs and Duties Return and Refund Policy We want you to love<\/p>","protected":false},"author":1,"featured_media":16,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"Shipping and Returns - Your Wooden Map","_seopress_robots_index":"yes","footnotes":""},"class_list":["post-10","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/thewoodcrafts.com\/et\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thewoodcrafts.com\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thewoodcrafts.com\/et\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thewoodcrafts.com\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thewoodcrafts.com\/et\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/thewoodcrafts.com\/et\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thewoodcrafts.com\/et\/wp-json\/wp\/v2\/media\/16"}],"wp:attachment":[{"href":"https:\/\/thewoodcrafts.com\/et\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}